Cancellation Policy

1. Appointments & teleconsultations

• You may cancel or reschedule a booked appointment or teleconsultation by contacting our customer care at +91 12345 67890 or through the Website / patient portal;
• Cancellation or rescheduling requested at least 24 hours before the scheduled time is eligible for a full refund or a free reschedule;
• Cancellation within 24 hours of the appointment, or a no-show, may attract a cancellation charge or may be non-refundable, as disclosed at booking; and
• If the doctor is unavailable or the Hospital cancels the appointment, you may reschedule free of charge or request a full refund.

2. Health-check & diagnostic packages

• Online health-check or diagnostic packages may be cancelled before the service is availed or the sample is collected;
• Once testing has begun or the service has been partly availed, cancellation and refund may not be possible; and
• This policy applies to new online purchases and may vary for promotional or discounted packages, as disclosed at the time of purchase.

3. Pharmacy & product orders

• Orders for medicines or products may be cancelled before dispatch by contacting us with your order ID;
• Orders cannot be cancelled once they have been dispatched; and
• Prescription medicines and temperature-sensitive or hygiene-sensitive items may be non-cancellable once processed, in line with applicable regulations.

4. In-patient admissions & deposits

Cancellation of a planned admission or procedure, and treatment of the advance deposit, will follow the Hospital's internal admission and billing rules. Any unutilised deposit, after adjusting for services already rendered, is refunded in accordance with the Refund Policy.

5. How to cancel

To cancel or reschedule, contact us with your name, registered mobile number and booking / order ID:

Refunds arising from any cancellation are governed by the Refund Policy.