Shipping Policy

1. Order processing

• Orders are processed on working days (excluding Sundays and public holidays) after payment is confirmed;
• Prescription medicines are dispatched only against a valid prescription verified by our licensed pharmacist. Orders requiring a prescription will be held until a valid prescription is received; and
• You will receive an order confirmation, and a tracking reference once the order is dispatched.

2. Domestic shipping (within India)

• We deliver to serviceable PIN codes across India through reputed courier and logistics partners;
• Estimated dispatch: within 1–2 working days of order/prescription confirmation;
• Estimated delivery: 3–7 working days from dispatch, depending on destination (metro, non-metro or remote locations);
• Shipping charges, if any, are calculated at checkout based on order value, weight and destination, and orders above a minimum value may qualify for free shipping; and
• Deliveries to remote or restricted areas may take longer, and some PIN codes may be non-serviceable.

3. International shipping

Where the Hospital offers international dispatch (for example, to support NRI patients and overseas customers), the following additional terms apply:

• Estimated delivery: 7–15 working days from dispatch, subject to destination and customs clearance;
• Orders are shipped through international courier partners (such as DHL, FedEx or Aramex) with tracking and customs documentation support;
• International shipping charges are calculated on actual or volumetric weight (whichever is higher) plus destination, and are shown before you confirm the order;
• Import duties, taxes and customs charges levied by the destination country are the responsibility of the recipient and are not included in our charges;
• It is the customer's responsibility to ensure the ordered items — particularly medicines — are legal to import into the destination country and are for bona fide personal use. A valid prescription and personal-use declaration may be required for customs clearance; and
• The Hospital is not liable for parcels seized, delayed or returned by customs or destination-country authorities.

4. Packaging & handling

All items are securely packed. Temperature-sensitive medicines (such as those requiring cold-chain handling) are shipped with appropriate protective and, where needed, cold-chain packaging to preserve their integrity in transit.

5. Tracking your order

Once dispatched, you will receive a tracking number by SMS or email to follow your shipment. For any delay or delivery issue, contact us with your order and tracking ID.

6. Delays, damage & non-delivery

• Delivery timelines are estimates and may be affected by weather, courier disruption, customs or events beyond our control;
• If a shipment is received damaged, tampered or incorrect, do not use the item and notify us within 48 hours with photographs and your order ID so we can investigate and arrange a replacement or refund as appropriate; and
• Repeated failed delivery attempts due to an incorrect address or unavailability of the recipient may result in the order being returned, with re-shipping charges payable by the customer.

7. Contact