Refund Policy

1. General principles

Refunds are considered only where a service has not been rendered, has been duly cancelled in line with our Cancellation Policy, or where an excess or duplicate amount has been collected. It is at the sole and reasonable discretion of the Hospital to approve a refund of fees or charges received online for the intended service.

2. When you are eligible for a refund

• The service or appointment is cancelled by you within the permitted cancellation window (see the Cancellation Policy);
• The service could not be rendered by the Hospital for any reason after payment (for example, doctor unavailability with no acceptable alternative slot);
• A duplicate payment, technical error or overcharge has occurred, or the amount deposited exceeds the final bill for services rendered; or
• A pharmacy or product order is cancelled before dispatch, or is received damaged, defective or incorrect (subject to the conditions in the Shipping Policy).

3. When refunds are not available

• Once a consultation, procedure, diagnostic test or service has been rendered or commenced;
• For no-shows or cancellations made after the permitted window;
• Against dissatisfaction with clinical advice, the nature of the opinion obtained, treatment efficacy or health outcomes, which are not grounds for refund;
• For opened, unsealed or temperature-sensitive medicines and any product that cannot be returned for health, hygiene or safety reasons; and
• For any statutory levy, gateway charge or non-refundable component clearly disclosed at the time of payment.

4. How to request a refund

Raise a refund request against a genuine and trackable transaction by writing to refunds@anjaniputrahospitals.com or calling +91 12345 67890, quoting your name, registered mobile number, transaction/receipt ID, date of payment and reason. Requests must be made by the person who made the payment.

5. How refunds are processed

• Approved refunds are issued to the original mode and account used for payment. Refunds are not made to third-party accounts or in cash against a card, UPI or net-banking sale;
• The name on the account receiving the refund must match the payer's name;
• Bank/gateway charges, if any, and applicable taxes may be adjusted as permitted; and
• You will be notified by email or SMS once the refund is initiated.

6. Refund timelines

Once approved, refunds are typically processed within the timelines below. The actual credit to your account depends on your bank or card issuer and may take additional working days.

Timelines may vary during bank holidays, strikes, gateway downtime or other circumstances beyond our control, for which the Hospital cannot be held liable. No refund for an eligible cancellation will ordinarily be processed beyond six months of the request, except in exceptional cases at the Hospital's discretion.

7. Chargebacks

If you have a concern about a charge, please contact us first so we can resolve it. Raising a chargeback directly with your bank for a service that has been rendered, or in place of following this policy, may delay resolution.

8. Contact